RETURNS AND REFUNDS
Cookies Seed Bank offers a 100% refund on all orders prior to shipping. Cookies Seed Bank does not offer refunds on any orders for any reasons at all after they have shipped. Only in the even that a product has been damaged or is faulty will Cookies Seed Bank consider offering a replacement order at their sole discretion. Cookies Seed Bank does not offer returns for any reason at all.
Cookies Seed Bank takes a photograph of every order before they are shipped, therefore if you receive the incorrect product(s) or the seeds are damaged, Cookies Seed Bank will offer a replacement at Cookies Seed Bank’s sole discretion and will only consider a replacement after a customer provides sufficient photographic evidence. In the event that Cookies Seed Bank confirms that Cookies Seed Bank has made a mistake, then Cookies Seed Bank will re-ship a replacement product(s) free of charge.
UNDER NO CIRCUMSTANCES SHOULD YOU SEND PACKAGES BACK TO US, PACKAGES WILL BE REFUSED AND RETURNED TO SENDER.